Customer Service Essay -- Business Management Studies

Customer workMany product line organisations ware different definitions of nodeservice. For example, jibe to the Chartered Institute ofMarketing, Customer Service is what your business delivers to achievecustomer satisfaction. Another example is, according to the ACAGroup, Customer service is the ability of an organisation toconstantly and consistently introduce the customer what they want andneed.All business organisations need to establish certain that their customersare contented with the service they receive because customers are the nearly important part of any successful organisations. Businesses suchas, Barclays aim to spend customer expectation in order to ensurethat customers enjoy themselves, circulate having enjoyed themselves andreturn in the coming future.Good customer service makes customers satisfied by fulfilling theirneeds first. Good customer service requires all staff to placethemselves in the position of their customers. All staff should be apprised of how they would like to be treated if, they were a customer,and bus their customers, for that reason. All business organisationsshould complete the A.R.T. of great service, to bunk out a goodcustomer serviceApproachable- An organisation must create an open and friendly environs that will influence customers to come in with self-assurance so that, their take can be dealt with.R esponsive- All staff should take province of their action.Customer service should be flexible and provide precise and honourable entropy, at all times.Timely- All customer function provide their services accurately andefficiently to new and existing customers, at all times.The following are the main activities of customer service Providing information Giving advice Providing supporter Providing credit facilities After-sales serviceProviding InformationThe type of information will face on the product or service. Hereare some examples, is the wool jumper flammable how much is thatlaptop when can you del iver the double-sized bed, what after-salesfacilities do you provide? Getting the correct answers to thesequestions depends on the product and service friendship of the salesstaff, i.e. how well they have been trained.Giving AdviceAdvice is more accurate than information because, it involves moredetail, greater specialist knowledge and modified to t... ... For example, to be unwavering to the customers3. Lost customers-For example, to encourage dissatisfied customers to complain4. Employees- For example, to give staff training, to deal with complaints and problems quicklyWhen receiving a complaint from an dejected customer, the business mustcarry out the following Listen to the customers story rent for invoice/receipt to show date of purchase If customers is angry, report to a manager Examine the productWhen dealing a complaint from an unhappy customer, the business mustcarry out the following Advise customers of their views such as, legal requirements Make an offers to cus tomer such as, refunds or replacements Give a receipt for products Write on credit note any final result dateMany businesses record customer complaints so that, they can canvasthe matter, and to improve its customer service. Details of eachcomplaint can be put down in several ways. For example, IKEA recordsall telephone complaints and directs them to the call reduce atStockport. Details of each complaint can be save onto thecomputer. Also, details of each complaint can also be recorded ontothe Customer Complaint Form.